Frequently Asked Questions

Here are straight answers to the questions we hear most. Don’t see yours? Call or text us at (304) 439-6619 or email service@redridgewv.com.

IICRC certified · WV Contractor License #WV064509 · Available 24/7

Emergencies

Are you really available 24/7?

Yes. Available 24/7, on site in 120 minutes or less across north central WV. Call (304) 439-6619 any time, day or night. See 24/7 emergency response.

What should I do while I wait for you?

Get everyone safe first. If water is coming in, shut off the main water valve if you can. Turn off power to wet areas only if you can reach the panel without standing in water. Take photos and video of the damage before you move anything.

A pipe burst. Do you fix the plumbing?

No. We make temporary fixes to stop the damage until a licensed plumber can assess the line and make the permanent repair. Then we handle the water removal, drying, cleanup and rebuild. See frozen and burst pipe repair.

Can you cover a hole from a fallen tree?

Yes. After a storm, we can board up openings and put emergency tarps over roof openings to keep water out, then clean up and repair the interior damage. See storm damage repair.

Services

What kinds of damage do you handle?

Water and flood damage, storm damage, mold, fire and smoke damage, frozen and burst pipes, and sewage backups. We also handle the repairs afterward.

Do you only do cleanup, or do you rebuild too?

Both. We’re a licensed general contractor, so the same company that dries out your home can rebuild it. We also do remodels and new construction. See general contracting.

Do you rent dumpsters?

Yes. We rent 16-yard roll-off dumpsters and offer cleanout labor if you’d rather not do the heavy lifting. Call for pricing and rental terms. See dumpster rentals.

Do you do demolition?

Yes. We handle residential and commercial demolition, including demolition permits and asbestos testing coordination. See building demolition.

Inspections, Insurance & Payment

Is the inspection really free?

Yes. We’ll look at the damage and explain what we find at no cost. Request a free inspection.

Do you work with my insurance company?

We work with any and all insurance companies. We document the damage with photos and moisture readings, put together a clear scope of work, and meet with your adjuster when needed. See our insurance claim walkthrough.

Will you bill my insurance company directly?

Billing varies from job to job. We’ll explain how it works for your job before we start.

Will my insurance cover the damage?

That depends on your policy and your insurance company’s decision. No contractor can promise a claim outcome. Your agent can tell you what your policy covers.

Do you waive deductibles?

No. Your deductible is part of your insurance policy. If you need help with out-of-pocket costs, financing is available.

Do you offer financing?

Yes, through Acorn Finance. Acorn and its lending partners set the terms and decide who qualifies. See financing.

About Red Ridge

Are you licensed and insured?

Yes. Our West Virginia contractor license number is WV064509. We carry liability and workers’ compensation insurance, and we’ll send a certificate of insurance on request. You can look it up for free at wvclboard.wv.gov. Here’s how to verify any contractor before you hire.

Are you IICRC certified?

Yes. Red Ridge Contracting is IICRC certified.

What areas do you serve?

We’re based in Buckhannon and serve north central West Virginia, including Upshur, Lewis, Harrison, Randolph and Barbour Counties. That covers Buckhannon, Weston, Clarksburg and Bridgeport, Elkins and Philippi. See all of our service areas.

How do I reach you?

Call (304) 439-6619 or text us at the same number, email service@redridgewv.com, or use our contact page.